Daughters of the King (DOTK) Merch Return and Refund Policy

At DOTK Merch, we value our customers and strive to provide high-quality products. However, if you are not satisfied with your purchase, please review our return and refund policy below.

1. Returns

We accept returns under the following conditions:

The item must be returned within 14 days of purchase.

The item must be unused, unworn, and in its original condition with tags and packaging intact.

Personalized or custom-made items cannot be returned unless they are defective or incorrect.

Customers must provide proof of purchase (receipt or order confirmation).

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7–10 business days to the original payment method.

Shipping fees are non-refundable, except in cases where the item received was defective or incorrect.

3. Exchanges

We allow exchanges for size or defective items within 14 days of purchase.

Exchanges depend on product availability. If the requested item is unavailable, a refund or store credit will be issued.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at [insert contact details] within 48 hours of delivery. Include clear photos of the issue for prompt resolution.

5. Non-Returnable Items

The following items cannot be returned or refunded:

Sale or clearance items

Personalized/customized products

Used or washed items

6. Return Process

To initiate a return, contact us at contact@daughterofthekingcm.com with your order details. Customers are responsible for return shipping costs unless the item was defective or incorrect.

We appreciate your support and are committed to ensuring your satisfaction with DOTK Merch!

For any questions, feel free to reach out to us at contact@daughtersofthekingcm.com